FAQ & SHIPPING
Luxury Floatie partners with global merchants in order to provide you with the best prices and a unique global shopping experience.
Because we ship directly from our global partners, your item may take 3-5 weeks to arrive, some will arrive in 2 weeks. Please do not panic if it does not show up immediately, it's on its way.How long does it take for an order to arrive?
- USA: Between 10 - 25 days (Some products 3-5 days)
- Canada: Between 16 - 30 days
- Europe: Between 15 - 35 days (UK: 12-25 days)
- Australia: Between 12 - 25 days
- All Others: Between 20 - 50 days (ask and we will provide you with the information)
If you want the product couriered, we can also ship with Fedex, UPS, an DHL at extra cost. Please contact us for a quote.
IMPORTANT: Customers are responsible for giving the correct shipping and billing address. If you realize the mistake please contact us as soon as possible. If the product has been shipped a refund can't be given unless you return the product.When will my order be shipped?
I ordered 2+ items, but only received one... where's my order?
Why have I not received any order confirmation details?
In the unlikely event that your order hasn't arrived within 3-5 weeks (due to lost mail, etc.) please contact us and we will issue a refund or resend your order. Refunds & returns will not be processed after 60 days. Thanks for understanding!
What's with import duties?
Customs fees depend on the laws of your country. In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges. However, the tax is determined by buyers custom country, not by us, different countries have different tax rates, so if any duty tax is added then the buyer must bear the cost. Please check with your country‘s customs office to determine what these additional costs will be.
- Worldwide Shipping.
- We only ship to confirmed order addresses so your order address must match the shipping address
- Customers are responsible for giving the correct shipping and billing address. If you realize the mistake please contact us as soon as possible. If the product has been shipped a refund can't be given unless you return the product.
- SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays.
- Please contact us if you haven’t received your item within 30 days from payment.
- NOTE: If the packaging of goods is damaged, please don’t sign.
- If you have any questions with our items or services, please feel free to contact us first before you leave negative comments.We will do our best to solve the questions you face until you are satisfied.
- Your satisfaction and positive feedback are very important to us, so please leave positive feedback and 5 stars if you are satisfied with our services and items, you can do this on the product page.
- If you are not 100% happy PLEASE contact us so we can fix it!